Agreement to these terms
By using this website, requesting an appointment or purchasing a service, you agree to these Terms of Service. “Burbank Lawn Care,” “we,” “us” and “our” refer to the owner-operated business providing the services. “You” means the customer or person arranging service.
Current services
Current services include residential lawn mowing, trimming, edging, clipping bagging, leaf blowing and recurring-plan lawn health treatments. Tree or hedge work, irrigation repair, planting, landscape construction, brush removal, off-site debris hauling, herbicides and pesticides are not included unless separately agreed in writing and legally permitted.
Eligibility and customer information
Flat-rate booking is intended for residential properties in the listed service area with maintained grass under eight inches. You agree to provide accurate information about the service address, grass height, access, gates, pets, obstacles and other conditions that may affect the work. We may request current photographs before accepting or confirming an appointment.
Prices and scope changes
The standard price shown at booking applies to maintained residential lawns that meet the stated conditions. Grass over eight inches, pet waste, heavy weeds, debris, unsafe conditions, locked gates or other obstacles may result in a revised price, limited work, rescheduling or cancellation at our discretion. No revised charge will be imposed without your approval.
Booking and availability
An appointment is not final until it is confirmed through the booking system or directly by Burbank Lawn Care. Requested times and same-day service are subject to route, weather and operating availability and are not guaranteed. We may contact you when clarification is needed before accepting the appointment.
Payment
Payments are processed by Square or another payment provider identified at checkout. You authorize the processor to charge the amount shown for the confirmed service, including any disclosed tax or fee. The payment provider’s terms also apply to its services.
Cancellations, rescheduling and weather
The cancellation, rescheduling and refund policy displayed during booking is part of these terms and controls for that appointment. Weather, unsafe conditions, equipment issues or route disruptions may require us to move an appointment. If we cannot perform a prepaid service, we will offer rescheduling or an appropriate refund.
Recurring service
Weekly and every-other-week service continues according to the schedule confirmed at booking until paused or canceled. A pause or cancellation must be submitted before the next appointment and is subject to the cutoff shown in the booking policy. Missed visits due to weather or unsafe access may be rescheduled.
Property access and preparation
You authorize reasonable access to the portions of the property needed to complete the service. Before arrival, gates must be unlocked and the lawn must be clear of people, pets, pet waste, toys, hoses, furniture, vehicles and other movable items. You must disclose known hazards and clearly mark shallow irrigation parts, landscape lighting wires, low-voltage cables, delicate edging or other items that may be hidden by grass.
Photographs
You authorize use of property photographs for quoting, service verification, quality control and business records. We will obtain separate permission before using identifiable customer property photographs in public marketing.
Service concerns and damage reports
Report a workmanship concern or suspected damage within 48 hours of the appointment and provide relevant photographs. We must be given a reasonable opportunity to inspect and, when appropriate, correct the service. To the extent permitted by law, we are not responsible for pre-existing damage or for damage to unmarked, concealed or fragile items that a customer did not disclose.
No guarantee of lawn health
Service will be performed with reasonable care. Lawn appearance and health are affected by irrigation, soil, pests, disease, weather, prior maintenance and other conditions outside our control. We do not guarantee a particular growth, color or long-term lawn result.
Fertilizer and moisture-management treatments
Lawn health treatments are applied according to the product label and observed site conditions. You agree to follow any watering, access or re-entry instructions provided for the treatment. Product performance varies with grass type, soil, irrigation, weather and prior lawn conditions. The treatment is not a guarantee of reduced water use, lower utility bills or a particular lawn appearance.
Limitation of liability
To the fullest extent permitted by law, Burbank Lawn Care will not be liable for indirect, incidental, special or consequential damages. Liability arising from a particular service will not exceed the amount you paid for that service. These limits do not exclude rights or remedies that cannot legally be waived or limited.
Website use
Website content is provided for general service information and may be changed or corrected. You may not misuse the website, interfere with its operation, attempt unauthorized access or submit false, harmful or unlawful information.
California law
These terms are governed by California law. Any dispute that cannot be resolved informally will be handled in a court with jurisdiction in Los Angeles County, California, except where applicable law gives you the right to proceed elsewhere.
Electronic communications
You agree that appointment confirmations, service notices, receipts and other transaction-related communications may be sent electronically using the contact information you provide.
Changes to these terms
We may update these terms when services, vendors or legal requirements change. The terms presented when you book an appointment apply to that transaction unless a change is required by law or separately agreed with you.
Contact
Questions about these terms may be sent to hello@burbanklawncare.com.